Last updated on Apr 11th 2023
GEOFARER SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the
cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
GEOFARER SOLUTIONS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables
etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not
good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will,
however, be entertained once the merchant has checked and determined the same at his own end. This should be reported
within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to
the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into
your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the GEOFARER SOLUTIONS PRIVATE LIMITED, it’ll take 3-5 days for the refund to be
processed to the end customer.
